Privacy Policy

1. Who We Are

slatehorna is a supply chain and logistics advisory firm based at No. 24, Jalan Molek 1/8, Taman Molek, 81100 Johor Bahru, Johor, Malaysia. We are the data controller for personal data collected through this website and through our advisory engagements. Questions about this policy may be directed to [email protected].

2. Personal Data We Collect

We collect personal data in the following ways:

• Contact forms: Name, email address and phone number when you submit an enquiry through our website.
• Engagement communications: Information you share during advisory engagements, including operational data, correspondence and meeting notes.
• Website analytics: Anonymised browsing data collected via analytics tools (browser type, pages visited, time on site).
• Cookies: See our Cookie Policy for details.

Legal basis: Data from contact forms is processed on the basis of your consent. Engagement data is processed to perform the advisory service you have requested (contractual necessity). Analytics data is processed on the basis of legitimate interest in understanding site usage.

Retention: Contact enquiry data is retained for up to 12 months. Engagement records are retained for up to 5 years from the end of the engagement for business and legal purposes.

3. How We Use Your Data

• Responding to your enquiries and providing our advisory services
• Managing ongoing client engagements and communications
• Improving our website and understanding how it is used
• Meeting legal or regulatory requirements

We do not sell personal data to third parties. We do not use your data for unsolicited marketing without your prior consent.

4. Data Sharing

We may share data with:

• Service providers: Cloud hosting and email service providers who process data on our behalf under data processing agreements.
• Analytics providers: Anonymised data may be processed by analytics tools to help us understand site usage.
• Legal authorities: Where required by law or legal process.

5. Data Protection Measures

• Data is stored on secured servers with access controls
• Website communications use HTTPS encryption
• Access to personal data is restricted to staff who need it for their role
• In the event of a data breach, we will notify affected individuals and the relevant authority as required by Malaysian PDPA obligations

6. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request that we stop processing your data for direct marketing purposes
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

Concerns about how we handle personal data may be directed to the Department of Personal Data Protection Malaysia (pdp.gov.my).

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are directed at businesses and their representatives. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data to us, please contact us and we will remove it promptly.

9. Cookies

We use cookies to understand how visitors use this site and to maintain your preferences. Full details are available in our Cookie Policy.

10. Policy Updates

We may update this policy from time to time. The current version will always be available on this page, with the Last Updated date shown at the top. Continued use of our website after changes are published constitutes acceptance of the updated policy.

11. Contact for Data Enquiries